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- 1Design Management Institute (DMI). (December 2016). Design Value Index. Boston, Massachusetts.
- I've recently backtested this analysis using data from between 2016 (when DMI stopped tracking it) and 2025: the assertion holds up!
- 2Aberdeen Group. (May 2011). The Contact Center in a Profit-Centric Service Organization. Boston, Massachusetts.
- 3Ubersuggest. (September 2021). Domain Authority is a search engine ranking score developed by Moz Inc.
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